Manthan
Support
Contact us
We read every message and aim to reply within two business days. There is no separate support tier — this is the same address for free and paid accounts.
What to include
The more of this you can give us, the faster we can help:
- The email address on your Manthan account.
- What you were doing when it went wrong, and what you expected instead.
- The deck or card name, if the problem is with specific content.
- If you were connecting from an AI assistant (ChatGPT, Claude, or another MCP client), say which one — those connections fail differently from the web app.
Common questions
A deck or card is missing. Check whether it is inside a folder — decks moved into folders no longer appear at the root of the deck list. If it is genuinely gone, email us with the deck name and roughly when you last saw it.
A document failed to convert. Very large files and scanned PDFs with no selectable text are the usual causes — a scanned page is an image, so there is no text to read. Try a text-based PDF, or paste the text directly.
Connecting from ChatGPT or another AI assistant. See the MCP server page for the endpoint, authentication, and per-client setup. If a connection fails after you sign in, tell us which assistant you used — that detail usually identifies the problem on its own.
Billing, cancellations and refunds. See the Refund & Cancellation Policy, or email us and we will sort it out.
Deleting your account. Email us from the address on the account. We delete your data within 30 days, except payment records we are legally required to keep — see the Privacy Policy.
Security issues
If you have found a vulnerability, email admin@sirune.tech with the details and please give us a reasonable chance to fix it before disclosing it publicly. We will confirm we have received your report.
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